At Home Charm Store, we understand that the journey of your carefully selected pieces from our warehouse to your home is just as important as the selection process itself. Our delivery services are designed to bring the elegance of British craftsmanship to your doorstep with reliability and care, no matter where you are in the world.

We’re proud to offer worldwide shipping to most destinations (excluding some Asian countries and remote areas), ensuring that our premium drinkware and homeware collections can enhance homes and celebrations across the globe.

Shipping Options

To accommodate your needs and preferences, we offer two reliable shipping methods:

Standard Shipping

  • Carriers: DHL or FedEx
  • Delivery Time: 10-15 days after dispatch
  • Cost: $12.95
  • Best for: Those who prefer faster delivery with tracking capabilities

Free Shipping

  • Carrier: EMS
  • Delivery Time: 15-25 days after dispatch
  • Cost: Free for orders over $50
  • Best for: Budget-conscious shoppers who don’t mind a slightly longer wait

Order Processing

Before your order begins its journey to you, our team carefully prepares each item with the attention it deserves. We allow 1-2 business days for order processing, during which we:

  • Quality-check each piece
  • Securely package your items with appropriate protective materials
  • For personalized items, complete any engraving or customization requests
  • Prepare shipping documentation

Once your order is dispatched, you will receive a confirmation email with tracking information (where available) so you can follow your package’s progress.

International Delivery Considerations

While we strive to make our British-made glassware and homeware accessible worldwide, please note that we cannot ship to some Asian countries and remote areas due to logistical constraints. If you’re unsure whether we deliver to your location, please contact our customer service team before placing your order.

Please be aware that international shipments may be subject to customs duties, taxes, or other import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping costs or product prices.

Receiving Your Order

When your order arrives, we recommend inspecting the package immediately for any signs of damage during transit. If you notice any issues, please contact us within 48 hours of receipt.

Remember, we offer a 15-day return policy from the date of receipt, giving you ample time to ensure your Home Charm Store pieces meet your expectations for quality and elegance.

Need Assistance?

If you have any questions about delivery, your current order, or potential shipments, our customer service team is here to help:

Email: [email protected]

Please allow 24-48 hours for a response during business days.

At Home Charm Store, we believe that the delivery of your carefully selected pieces should be as refined and reliable as the products themselves. Thank you for trusting us to bring elegance to your everyday living.