FAQ

We specialize in premium British-made drinkware and homeware collections, including exquisite glassware, bar accessories, bowls and platters, and thoughtful gifting options. Our collections feature brands like Caithness Glass and encompass everything from beer and cider glasses to brandy glasses and decorative paperweights.

Absolutely. We take great pride in offering genuine British-made glassware and homeware, with many items coming from renowned British manufacturers. Each piece reflects the elegance and quality of traditional British craftsmanship.

Yes, we offer personalization and engraving services for selected items. During the order processing period (1-2 business days), we carefully complete any customization requests to ensure your personalized pieces meet your exact specifications.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

While we don’t require account creation to make purchases, creating an account allows you to track orders, save preferences, and enjoy faster checkout. You can create an account during the checkout process.

Orders can be modified or cancelled within 24 hours of placement, provided they haven’t entered the processing stage. Please contact us immediately at [email protected] with your order number.

We offer two reliable shipping methods:

Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 days after dispatch with tracking capabilities.
Free Shipping: Available for orders over $50 via EMS, delivered within 15-25 days after dispatch.

We allow 1-2 business days for order processing, during which we quality-check each piece, securely package your items, complete any customizations, and prepare shipping documentation.

We’re proud to offer worldwide shipping to most destinations, excluding some Asian countries and remote areas due to logistical constraints. If you’re unsure about delivery to your location, please contact us before ordering.

International shipments may be subject to customs duties, taxes, or other import fees imposed by your country. These charges are the responsibility of the recipient and are not included in our shipping costs or product prices.

Once your order is dispatched, you will receive a confirmation email with tracking information (where available) so you can monitor your package’s progress.

We offer a 15-day return policy from the date of receipt, giving you ample time to ensure your Home Charm Store pieces meet your expectations for quality and elegance.

We recommend inspecting your package immediately upon receipt. If you notice any damage during transit, please contact us within 48 hours of receipt with photos of the damage and packaging.

Due to their custom nature, personalized or engraved items are typically not eligible for return unless they arrive damaged or defective.