Privacy Policy

At Home Charm Store, we believe that protecting your privacy is as important as crafting the finest British-made glassware and homeware. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cuptypestore.com or make a purchase from us.

1. Information We Collect

Personal Information

When you interact with our site, we may collect the following personal information:

• Contact Details: Name, email address, shipping address, and phone number
• Payment Information: Credit/debit card details processed through secure payment gateways (we do not store complete payment information)
• Account Information: Username, password, and preferences for registered customers
• Order History: Details of purchases, returns, and preferences

Automatically Collected Information

We automatically collect certain information when you visit our website:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on site, referring website
• Location Data: General geographic location for currency and shipping calculations

2. How We Use Your Information

We use your information to provide and improve our services:

• Process your orders and facilitate secure payments
• Provide customer support and respond to inquiries
• Personalize your shopping experience with relevant product recommendations
• Send order confirmations, shipping notifications, and service-related communications
• Conduct analytics to improve our website and product offerings
• Prevent fraud and enhance security measures
• Comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

We respect your privacy and only share your information in the following circumstances:

Service Providers

We work with trusted third-party providers who assist in operating our website and business:

• Payment Processors: PayPal, Visa, MasterCard, JCB for secure transaction processing
• Shipping Partners: Logistics companies to deliver your British-made products worldwide
• Analytics Services: Tools to help us understand how customers use our site

Legal Requirements

We may disclose your information when required by law, regulation, or legal process, or to protect the rights, property, or safety of Home Charm Store, our customers, or others.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. International Data Transfers

As a global retailer shipping to most destinations worldwide (excluding some Asian countries and remote areas), your information may be processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

5. Data Storage and Security

We implement robust security measures to protect your personal information:

• Encryption: Industry-standard SSL encryption for all data transmissions
• Secure Storage: Protected servers with limited access
• Payment Security: We never store complete payment details on our servers
• Regular Monitoring: Continuous security assessments and updates

While we implement these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Opt-out: Unsubscribe from marketing communications at any time
• Account Management: Registered users can manage their information through their account settings

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality and security
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements

Cookie Management

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our website.

8. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

11. Contact Us

Thank you for trusting Home Charm Store with your personal information. We are committed to protecting your privacy while providing you with the finest British craftsmanship and modern convenience.