At Home Charm Store, we take pride in crafting the finest British-made glassware and homeware, and we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help with our straightforward returns and exchanges process.
Key Policy Highlights
- Return Window: 15 days from delivery date
- Condition: Items must be unused and in original packaging
- Return Shipping: Customer responsible for return shipping costs
- Refund Processing: 5-7 business days after we receive your return
Our Return & Exchange Process
Please inspect your item upon arrival. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Within 15 days of receiving your order, please contact us at [email protected] with your return request. Use the template below to ensure we have all the necessary information.
We will respond within 24-48 hours with return authorization and instructions. Please do not ship your return until you receive this authorization.
Package your item securely in its original packaging and ship to our address. We recommend using a trackable shipping service as we cannot be responsible for lost return shipments.
Once your return is received and inspected, we will process your refund or exchange within 5-7 business days.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear Home Charm Store Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
- Order Number: [Please insert your order number]
- Order Date: [Please insert order date]
- Product(s) to Return: [Please list product names and quantities]
- Reason for Return: [Please specify reason – damaged, incorrect item, not as described, changed mind, etc.]
Preferred Resolution:
- [ ] Refund to original payment method
- [ ] Exchange for [specify product and quantity]
- [ ] Store credit
Please provide return authorization and shipping instructions at your earliest convenience.
Thank you,
[Your Full Name]Refund Information
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days, and a credit will automatically be applied to your original method of payment.
Refund Methods:
- Credit/Debit Cards (Visa, MasterCard, JCB): Refunds will be issued to your original card
- PayPal: Refunds will be issued to your PayPal account
Please note that shipping costs are non-refundable. If you received free shipping on your original order, the cost of standard shipping will be deducted from your refund.
Non-Returnable Items
Due to the nature of certain products, the following items cannot be returned or exchanged:
- Caithness Paperweights: As collectible items, these are final sale
- Personalized or Custom-Made Items: Any products that have been customized or personalized
- Gift Cards
- Items not in original condition, damaged, or missing parts for reasons not due to our error
Damaged or Incorrect Items
If you receive a damaged item or incorrect product, please contact us immediately at [email protected] within 48 hours of delivery. We will arrange for a replacement at no additional cost to you, including covering return shipping.
Contact Us
If you have any questions about our returns and exchanges policy, please don’t hesitate to contact us:
Email: [email protected]
Address: 3612 Snider Street, Colorado Springs, US 80903
Response Time: We strive to respond to all inquiries within 24-48 hours during business days.
Thank you for choosing Home Charm Store. We appreciate your business and are committed to ensuring your complete satisfaction with our British-crafted glassware and homeware collections.