Term and Conditions

Welcome to Home Charm Store. These Terms and Conditions govern your use of our website at cuptypestore.com and your purchases of our British-made glassware and homeware collections. By accessing our website and making a purchase, you agree to be bound by these terms.

1. Website Usage and Account

1.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our website and make purchases.

1.2 Account Registration

While not required for browsing, creating an account enables faster checkout and order tracking. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

1.3 Acceptable Use

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to any part of our website
• Interfere with the proper functioning of our website
• Submit false or misleading information

2. Products and Services

2.1 Product Descriptions

We take great care to accurately describe our British-made glassware and homeware collections. However, slight variations in color or design may occur due to the handmade nature of some products. Product images are for illustrative purposes and may not exactly match the actual product.

2.2 Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice. If a product becomes unavailable after you place an order, we will notify you and provide a full refund.

2.3 Pricing

All prices are listed in US dollars. We reserve the right to adjust prices at any time, but price changes will not affect orders already placed.

3. Orders and Payment

3.1 Order Process

Placing an item in your cart does not reserve the product. An order is only confirmed when we send you an order confirmation email.

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through our payment partners. We do not store your complete payment card details on our servers.

3.3 Order Processing

Orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation with tracking information once your order is dispatched.

3.4 Order Cancellation

You may cancel your order within 24 hours of placement, provided it hasn’t entered the shipping process. Contact us immediately at [email protected] to request cancellation.

4. Shipping and Delivery

4.1 Shipping Methods and Times

We offer two shipping options:

• Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after dispatch
• Free Shipping: Available on orders over $50 via EMS, delivered within 15-25 business days after dispatch

4.2 Shipping Areas

We ship worldwide with the exception of some Asian countries and remote locations. If you are unsure whether we ship to your location, please contact us before placing your order.

4.3 Delivery

Delivery times are estimates and may vary due to customs processing and local delivery services. You are responsible for providing accurate shipping information. We are not liable for delays caused by customs, weather, or other factors beyond our control.

4.4 Import Duties and Taxes

International customers are responsible for any import duties, taxes, or customs fees that may apply to their order. These charges are not included in the product price or shipping cost.

5. Returns and Refunds

5.1 Return Policy

We want you to be completely satisfied with your purchase. You may return most items within 15 days of delivery, provided they are unused and in their original packaging with all tags attached.

5.2 Return Process

To initiate a return:

1. Contact us at [email protected] within 15 days of delivery
2. Wait for return authorization and instructions
3. Securely package the item in its original packaging
4. Ship the return using a trackable method

5.3 Refunds

Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method. Shipping costs are non-refundable, and if you received free shipping, the standard shipping cost will be deducted from your refund.

5.4 Non-Returnable Items

The following items cannot be returned:

• Caithness Paperweights (as collectible items)
• Personalized or custom-made items
• Gift cards
• Items not in original condition, damaged, or missing parts for reasons not due to our error

5.5 Damaged or Incorrect Items

If you receive a damaged item or incorrect product, contact us at [email protected] within 48 hours of delivery. We will arrange for a replacement at no additional cost, including covering return shipping.

6. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and product designs, is the property of Home Charm Store or our suppliers and is protected by international copyright and trademark laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

The names “Home Charm Store,” “Caithness Glass,” and other product collection names are trademarks of their respective owners.

7. Limitation of Liability

To the fullest extent permitted by law, Home Charm Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our website or products.

Our total liability for any claim related to your use of our website or products shall not exceed the purchase price of the products in question.

This limitation of liability does not apply to damages resulting from our gross negligence or intentional misconduct, or where applicable law does not permit such limitation.

8. Privacy

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms and Conditions, explains how we collect, use, and protect your data.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the State of Colorado, United States. Any disputes arising from these terms or your use of our website shall be resolved in the state or federal courts located in Colorado Springs, Colorado.

We encourage you to contact us directly at [email protected] to resolve any issues before pursuing formal dispute resolution.

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes your acceptance of the modified terms.

11. Contact Information

Thank you for choosing Home Charm Store. We appreciate your business and are committed to ensuring your complete satisfaction with our British-crafted glassware and homeware collections.